ETISALAT EASY STARTER FAQs

1.   HOW DO I LOAD MY ETISALAT RECHARGE CARD?

SIMPLY DIAL *222*RechargePIN#, SEND OR DIAL 222, SEND; TO ACCESS THE INTERACTIVE VOICE RESPONSE (IVR) SYSTEM AND FOLLOW THE INSTRUCTIONS.

2.   HOW DO I CHECK MY CREDIT BALANCE?

SIMPLY DIAL *232#, SEND OR DIAL 232, SEND TO ACCESS

THE INTERACTIVE VOICE RESPONSE (IVR) SYSTEM AND FOLLOW THE VOICE PROMPTS.

3.   HOW DO I TRANSFER CREDIT TO ANOTHER ETISALAT NUMBER?

SIMPLY DIAL *223*0000*TransferAmount*Receiver'sNumber#, SEND OR DIAL 223 TO ACCESS THE INTERACTIVE VOICE RESPONSE (IVR) SYSTEM AND FOLLOW THE INSTRUCTIONS.
0000 IS THE DEFAULT TRANSFER PIN. TO CHANGE YOUR PIN,SIMPLY DIAL 247, SEND TO ACCESS THE IVR OR *247*OldPIN*NewPIN#

4.   HOW DO I ACTIVATE MY ETISALAT SIM?

WITH YOUR NEW ETISALAT SIM IN YOUR MOBILE PHONE, SIMPLY MAKE YOUR FIRST CALL, LISTEN TO THE VOICE PROMPTS AND ETISALAT ANNOUNCEMENTS AND YOU’RE CONNECTED!

5.   WHAT'S AN IMEI AND WHERE IS IT LOCATED?

AN IMEI (INTERNATIONAL MOBILE EQUIPMENT IDENTITY) IS A UNIQUE NUMBER ATTACHED TO EVERY MOBILE PHONE .THIS NUMBER IS LOCATED BEHIND THE PONE’S BATTERY. OR YOU CAN SIMPLY TYPE *#6# TO SEE YOUR IMEI ON YOUR PHONE SCREEN.

6.   AFTER ACTIVATING MY SIM CARD,WHAT DO I DO IF I CAN'T MAKE ANY CALL?

PLEASE VISIT THE AUTHORIZED DEALER YOU PURCHASED YOUR SIM CARD FROM OR DIAL 200 FROM YOUR ETISALAT LINE OR 0809 0000 200 FROM ANY OTHER NETWORK TO REACH CUSTOMER CARE.

NOTE: CHARGES ARE APPLIED WHEN OTHER NETWORK ARE USED TO REACH CUSTOMER CARE!

7.   WHAT IS A SIM CARD?

SIM STANDS FOR SUBSCRIBER IDENTITY MODULE. A SIM CARD IS A SMALL "SMART CARD" FOR GSM/GPRS MOBILE PHONES.
THIS CARD SAVES IMPORTANT INFORMATION'S (i.e. NETWORK INFORMATION, ACCOUNT SERVICES, YOUR MOBILE PHONE NUMBER, STORED TELEPHONE NUMBERS, AND SMS MESSAGES AND MORE) AND CONTAINS YOUR PERSONAL ACCOUNT PROFILE.
THE SIM CARD SHOULD BE INSERTED INTO YOUR MOBILE PHONE FOR IT TO OPERATE.

8.   HOW DO I INSERT THE SIM CARD INTO MY PHONE?

ON THE BACK OF YOUR PHONE, REMOVE YOUR BATTERY PACK AND IDENTIFY THE METAL CONTACTS IN THE PHONE THAT SHOULD ALIGN WITH THE METAL CONTACTS ON THE BACK OF TOUR SIM CARD.
ALIGN THE SIM CARD NOTCH WITH THAT OF THE PHONE SIM SLOT AND INSERT THE SIM CARD...
IF YOUR SIM IS INSERTED CORRECTLY, YOU WILL NOT BE ABLE TO SEE THE METAL CONTACTS AFTER INSERTING THE SIM CARD.

REPLACE THE BATTERY PACK AND BATTERY COVER, AND THEN TURN ON THE PHONE.
IF YOUR SIM WAS INSTALLED PROPERLY, YOU WILL BE ABLE TO BEGIN MAKING CALLS.

9.   HOW DO I CHECK MY ACCOUNT BALANCE FROM MY HANDSET FOR FREE?

CHECKING YOUR ACCOUNT BALANCE IS A FREE SERVICE.
TO DO THIS, SIMPLY DIAL *232#, SEND. YOU WILL RECEIVE A MESSAGE IN YOUR PHONE’S DISPLAY, INDICATING YOUR CREDIT BALANCE. YOU COULD ALSO DIAL 232, SEND TO THE INTERACTIVE VOICE RESPONSE (IVR) SYSTEM AND FOLLOW THE VOICE PROMPTS. THIS IS ALSO A FREE CALL.

10.            WHERE CAN I PURCHASE MORE AIRTIME?

SIMPLY VISIT ANY OF OUR EXPERIENCED CENTERS, AUTHORIZED DEALERS OR KIOSKS AROUND YOU.

11.            HOW DO I CHANGE MY MOBILE NUMBER?

TO CHANGE YOUR MOBILE NUMBER, SIMPLY BUY A NEW ETISALAT SIM CARD FROM VENDORS OR AUTHORIZED DEALERS AROUND YOU.

YOU CAN ALSO VISIT ANY ETISALAT EXPERIENCE CENTER CLOSE TO YOU.

12.            HOW DO I DISCONNECT MY ETISALAT NUMBER?

ANY ETISALAT NUMBER WITHOUT A CHARGEABLE TRANSACTION WITHIN A NINETY (90) DAYS PERIOD IS AUTOMATICALLY DISCONNECTED FROM THE NETWORK.